InkeepX Complete User Guide

Yes! InkeepX has a free Android app you can download and install directly on your phone or tablet — no Google Play Store required.

InkeepX Android app works on:

Yes — InkeepX fully supports offline mode. You can continue running your business even when there is no internet connection. This is especially designed for Nigerian businesses where network connectivity can be unreliable.

Offline mode is automatic — you do not need to turn it on manually. When InkeepX detects there is no internet connection, it switches to offline mode instantly. When internet is restored, it syncs automatically.

No — your data is never lost. InkeepX uses local storage to immediately save every transaction as it happens, before sending it to the cloud. Even if your internet cuts mid-sale, the transaction is safely stored and will sync when connection returns.

InkeepX is the leading POS software for Nigerian businesses. It is purpose-built for the Nigerian market with:

Yes. InkeepX offers a completely free plan with no credit card required — perfect for small businesses just getting started in Nigeria. The free plan includes:

• 1 store location
• Up to 100 products
• 2 staff accounts
• Basic sales and inventory tracking
• Receipt printing
• Offline mode support

InkeepX is trusted by businesses across Nigeria in many industries:

Yes. InkeepX natively supports Nigerian Naira (₦ NGN) as the default currency. All receipts, reports, invoices, and financial summaries display in Naira. Payments via cash and bank transfer are fully supported.

Yes. InkeepX supports multi-branch / multi-store management from a single account. You can:

• Manage all branches from one dashboard
• Track sales and inventory per location
• Assign staff to specific stores
• Transfer stock between branches
• Generate consolidated or per-branch reports

Getting started with InkeepX is simple and takes just a few minutes:

1. Visit our website: Go to InkeepX.com
2. Start your free trial: Click "Start Free Trial" button
3. Create your account: Enter your email and create a secure password
4. Verify your email: Check your inbox and click the verification link
5. Set up your business: Add your business information and details
6. Choose your plan: Select the subscription plan that fits your needs
7. Start adding products: Begin by adding your inventory items
8. Make your first sale: Process your first transaction

To get started with InkeepX, you only need:

1. Click "Start Free Trial" or "Register" on the homepage
2. Enter your full name, email address, and phone number
3. Create a strong password (minimum 8 characters with numbers and symbols)
4. Accept the terms of service and privacy policy
5. Click "Create Account" to complete registration
6. Check your email for the verification link
7. Click the verification link to activate your account

1. Go to the login page
2. Click "Forgot Password?" link
3. Enter your email address
4. Check your email for password reset instructions
5. Click the reset link in the email
6. Enter your new password
7. Confirm your new password
8. Click "Reset Password" to save changes

1. After email verification, you'll be prompted to set up your business
2. Enter your business name and description
3. Add your business address and contact information
4. Select your business type (retail, restaurant, pharmacy, etc.)
5. Choose your default currency (NGN is pre-selected for Nigeria)
6. Set your business operating hours
7. Upload your business logo (optional but recommended)
8. Click "Save Business Information" to continue

InkeepX offers flexible plans to suit businesses of all sizes:

1. Navigate to Products > Add Product
2. Enter product name and description
3. Set the selling price and cost price
4. Add barcode/SKU (or auto-generate)
5. Set initial stock quantity
6. Select product category
7. Choose supplier (if applicable)
8. Upload product images
9. Set minimum stock level for alerts
10. Configure tax settings
11. Click "Save Product"

1. Go to Products > Import Products
2. Download the CSV template
3. Fill in your product data in the template
4. Include: Name, Price, Cost, Quantity, Category, SKU
5. Save the file as CSV format
6. Upload the CSV file
7. Review the import preview
8. Fix any errors highlighted
9. Click "Import Products"
10. Verify imported products in your inventory

1. Go to Sales > New Sale or click the POS button
2. Search for products by name or scan barcode
3. Click on products to add to cart
4. Adjust quantities if needed
5. Apply discounts if applicable
6. Select customer (or create new customer)
7. Choose payment method (cash, card, transfer)
8. Enter payment amount
9. Process payment and print receipt
10. Complete the sale

1. Go to Sales > Sales History
2. Find the original sale transaction
3. Click "Return Items" or "Refund"
4. Select items being returned
5. Enter return reason
6. Choose refund method (cash, store credit)
7. Process the return
8. Print return receipt
9. Inventory will be automatically adjusted

InkeepX provides comprehensive reporting across all business areas:

1. Go to Reports > Sales Reports
2. Select report type (Daily, Weekly, Monthly, Custom)
3. Choose date range
4. Select filters (store, staff, product category)
5. Click "Generate Report"
6. Review the report data
7. Export to PDF/Excel if needed
8. Print or save the report

Try these solutions in order:

1. Check your internet connection
2. Verify you're using the correct email address
3. Try resetting your password
4. Clear your browser cache and cookies
5. Try a different browser or incognito mode
6. Check if your account is locked (too many failed attempts)
7. Contact support if issues persist

InkeepX offers multiple support channels:

• 📧 Email Support: support@inkeepx.com
• 💬 Live Chat: Available in the dashboard
• 📞 Phone Support: Available for paid plans
• 📚 Knowledge Base: Comprehensive help articles
• 🎥 Video Tutorials: Step-by-step guides
• 🤝 Community Forum: User discussions and tips